Welcome to your Apple 1. You’re working in the repair room when a coworker who’s new to performing battery repairs makes a mistake. This mistake causes a thermal event. Choose the correct response to the thermal event. A. Extinguish the thermal event using any available fire extinguisher.B. Smother the battery or iPhone immediately with plenty of clean, dry sand, dumped all at onceC. Neutralize the thermal event using a liquid chemical neutralizer.D. Quickly throw the device in a fireproof receptacle. 2. Which of the following activities is not likely to cause static electricity to build up on your body?Choose the correct answer.A. Washing handsB. Walking through a hallwayC. Putting on clothesD. Driving a car 3. Kenji, a service technician, has just completed a repair. This is the second time he has completed this repair in this particular device and the third component he has installed on any device this week. All three of the repairs have failed during verification diagnostics and testing. Each time, he has returned the service parts back to Apple as DOA (dead on arrival).What should the service technician manager look for to identify the root cause of these failures? Choose the correct answer.A. Incorrect part numbers being usedB. Poor documentation of the issueC. Adherence to ESD prevention guidelines by the service technicianD. Faulty service parts sent by Apple 4. Which of the following precautions should be observed when handling parts that contain integrated circuits?Choose the correct answer:A. Handle these devices by their non-conductive edges.B. Pick up an integrated circuits by the heat sink, if possible.C. Handle integrated circuits on the surfaces of the boards and assemblies.D. Cover any gold contacts or gold springs with your fingers when handling. 5. Which of the following should NOT be on or near an ESD-compliant workstation? (SELECT ALL THAT APPLY)Add description here! A. Styrofoam cups B. Fleece sweatshirt C. Nylon probe tool (black stick) D. Static-shielded storage bags E. Eye glasses F. Kapton® tape 6. The critical factors that affect the severity of electrical shock include the current pathway the shock takes through the body, the magnitude of the current, and the frequency of the alternating current. Which of the following is another critical factor?A. The time of dayB. The duration of current flowC. The condition of the alternatorD. The reliability of the multimeter 7. Electrical energy or charge moves from one point to another because of the difference in energy level or potential. Which of the following is also required for electrical energy to move?A. Highly resistive materialsB. Conductive materialsC. An energy level that‘s inversely proportionate to the groundD. A device that is unplugged and fully discharged prior to a repair or other service 8. In which of the following situations may you wear conductive jewelry when performing electrical work on equipment that is electrically connected to a source of voltage or on equipment that is electrically charged, such as equipment that retains a charge in its capacitors?A. NeverB. When the jewelry is made of 14K gold (or better)C. When you wrap electrical tape around the jewelry firstD. When you are wearing a single ring or bracelet (not both at the same time) 9. Which of the following will reduce the potential for electric shock? (SELECT ALL THAT APPLY) A. Wear safety glasses. B. Observe ESD precautions. C. Strip insulation from hand tools. D. Work with equipment that is unplugged and fully discharged. E. Wash hands before touching electrical parts that are connected to a source of voltage or are electrically charged. F. Cover or insulate parts that are connected to a source of voltage or electrically charged parts to which access will not be needed. 10. Which of the following is the most lethal pathway for energy to pass through the human body?Add description here!A. Knee to toe, along the legB. Hand to hand, across the chestC. Shoulder to hand, along the armD. Right wrist to right knee 11. Your coworker has just received an electrical shock. What is the correct advice to offer your coworker?A. “Did the shock leave any entry or exit wounds? If not, then you should be fine.”B. “Shake it off and get back to work. I‘m sure you have survived worse shocks before without any damage.”C. “If you think the current passed through your chest, you should probably seek medical attention. Otherwise, don‘t worry about it.”D. “I think you should seek medical attention. There could be serious delayed medical effects from the shock that are not immediately noticeable.” 12. What is the state of an iMac (Late 2012) that has been opened up to reveal the power supply and logic board, but is still plugged in to the wall outlet?A. SafeB. Electrically unsafeC. ESD-compliantD. Prone to experience a thermal event 13. You are evaluating and isolating an issue with a iMac (Mid 2011). Which of the following is an acceptable reason to work on the machine while it is still connected to a source of voltage or is electrically charged?A. The customer is angry and in a hurry.B. You have completed this task in a previous job.C. You need to view diagnostic LEDs while the machine is plugged in.D. You need to remove the LCD panel to identify loose connections and reseat them. 14. How many volts does a 1.5-amp circuit at 30 ohms produce?Choose the correct answer:A. 0.05B. 0.45C. 20D. 45 15. Which three of the following statements describe the importance of taking good case notes? (SELECT THREE)Add description here! A. Always generates a case number for tracking purposes B. Allows you to gather credit card details for future purchases C. Directs the next technician who works on the repair D. Builds a permanent and complete repair history for our customers’ products E. Empowers the next technician to amend the notes if your diagnosis was wrong F. Creates data that helps Apple engineers improve Apple products and customer service G. Allows Apple Marketing to trace the customer interaction Time is Up!